AMI Project

The Town has authorized the replacement of its public water utility meters as they have reached or exceeded useful life and may no longer be recording water consumption accurately. In place of the Town’s current manual-read system that collects one meter read every 30 days, the Town will implement a cellular based advanced meter reading system that will collect 720 reads a month. This new technology is referred to as Advanced Metering Infrastructure (AMI) and will provide exponential benefits to the Town and customers. Customers will have direct access to detailed usage information and the opportunity to receive alert notifications for water leaks and high consumption to proactively capture leaks. Utility staff will have access to enhanced system reports and detailed trending data to deliver improved customer service support and expedited response time. 

SEE FAQs Sheet for more detailed explanations.

Non-Discrimination Statement

This institution is an equal opportunity provider and employer.  

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint filing cust.html, or at any USDA office, or call 866-632-9992 to request the form.  You may also write a letter containing all of the information requested in the form.  Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax 202-690-7442 or email at program.intake@usda.gov.

Contact

Town of Carthage

4396 Hwy 15-501 (Town Hall)
Carthage, North Carolina 28327
Office: (910) 947-2331 
Fax: (910) 947-3079

Office hours (on non-holiday working days) are: 

Monday - Friday 8:00 a.m. to 5 p.m.